The Laserfiche Run Smarter® Awards honors visionary leaders who are transforming the world with innovative automated solutions. These individuals and organizations are improving productivity and achieving exceptional business results. 

Winners saved millions of dollars and countless hours. Most importantly, they reimagined better ways to work. They are helping to end world hunger. They are responding to emergencies faster than ever before. They are making it easier for parents to enroll their children in school. They are creating safer working environments for employees. And the list goes on.

Congratulations to the 2025 winners:  

Angela Goerner, director of enterprise content management, Coppell Independent School District (ISD): Laserfiche Advocate of the Year

Angela Goerner is an expert in bringing together people, processes and platforms. With her leadership, Coppell Independent School District modernized student enrollment, transformed student records and automated workflows that support the district’s mission to “educate the whole child.” Extending her impact beyond Coppell ISD, Goerner founded a Texas K-12 user group, now with over 30 participating organizations. Additionally, she spreads her Laserfiche expertise through SchoolOfFiche, an online platform dedicated to sharing resources for K-12 administrators.

Read about Coppell ISD’s district-wide records management transformation.

Miriam Patrocinio, chief data officer, North Carolina Department of Environmental Quality (NCDEQ): Nien-Ling Wacker Visionary

From achieving 47% cost savings from physical records storage to streamlining NCDEQ’s construction permit process, Miriam Ferreira Patrocinio has led initiatives that have measurable impacts on the state of North Carolina. Her efforts have driven more automated operations, resulting in nearly $1 million in revenue collected from construction permits, and additional critical federal funding to protect the environment. Her people-first, data-driven approach has revolutionized NCDEQ’s processes and culture, transforming innovative ideas into tangible outcomes.

Hear more about how the NCDEQ collected an additional $1 million in revenue.

Kara Smith, GIS/IT manager, Municipality of Northern Bruce Peninsula: Tom Wayman Digital Transformation Leader of the Year

A believer that any sized municipality can achieve big transformation, Kara Smith enhances experiences for both government employees and those they serve. Her vision for digital transformation has enabled her organization to go beyond organizing records. The Municipality of Northern Bruce Peninsula has automated critical workflows, including accounts payable, contract management and Freedom of Information requests, resulting in over 1,100 hours and $160,000 in annual savings, and an invaluable increase in transparency for constituents.

Jennifer Washburn, IT manager, SIU Medicine: Solution Marketplace Submission of the Year for the Laserfiche Process Review Solution Template

Automation isn’t a “one and done” process at SIU Medicine. The IT team thrives on user feedback and collaboration, ensuring that every solution delivers results and satisfaction. As champions of change, the SIU Medicine IT department has automated processes from new hire onboarding to patient information requests. As a testament to their service-oriented approach, they created the Laserfiche Process Review to automate routine check-ins with process owners to gauge satisfaction, collect ROI and assess opportunities for continued improvement.

Do a deeper dive into SIU Medicine’s automated workflows.

Palo Alto Unified School District (PAUSD): Laserfiche Team of the Year

PAUSD is the No. 1 ranked school district in America with over 10,000 students. These high standards extend throughout all district operations, supported greatly by the Information Services Team. They have used Laserfiche to achieve significant improvements, including drastically reducing employee onboarding times and streamlining purchase order approvals. The team’s efforts have also resulted in cost savings, enhanced compliance with audit requirements, and better allocation of resources toward educational programs.

See how PAUSD focuses on student success with tech-driven solutions.

Public Service Social Security Fund (PSSSF): Best Program ROI

With 900,000 people depending on the PSSSF for their monthly pension, efficiency is an imperative. By integrating Laserfiche across various systems, PSSSF achieved substantial time and cost savings, reducing benefits processing from 60 days down to seven, and cutting physical document usage by 90%. Most importantly, the organization’s transformation of administrative and business processes, such as contract and procurement management, has increased customer satisfaction.

Idaho Department of Correction (IDOC): Change Maker of the Year

Streamlining the flow of information at a state correctional services agency has wide-ranging impact. IDOC took on the task, integrating and automating processes to strengthen compliance, streamline applications and save staff hours. This allowed more focus on the core mission: creating safer communities and increasing the success of individuals under IDOC’s jurisdiction.

Discover how IDOC improved collaboration across its 2,000 staff and two dozen facilities.

City of Acworth, Georgia: Laserfiche Program of the Year, North America

A trailblazer in local government, the City of Acworth dramatically streamlined operations, from invoice processing to tourism surveys. By creating weekly meeting summaries with Laserfiche AI Document Summarization, the city achieved a 97% increase in efficiency. Other key improvements have saved thousands of hours and tens of thousands of dollars, such as vehicle maintenance tracking, team member evaluations and invoice processing. The city has even boosted citizen engagement with more accessible digital forms, increasing attendance to its State of the City event.

GMX Seguros: Laserfiche Program of the Year, Latin America

Cutting claims processing time from four months down to a week is not just an impressive business result, it is everything to a policyholder. GMX Seguros streamlined a number of key processes, including contract management, claims and the collection of customer information. These initiatives resulted in 75% growth in claims handling, and made an incredible impact after Hurricane Otis, one of the costliest tropical cyclones to ever strike Mexico. GMX accelerated reimbursement for claimants in record time, ahead of the competition.

The American University in Cairo: Laserfiche Program of the Year, EMEA

While the American University in Cairo is over 100 years old, it prioritizes providing a modern student experience. Through the university’s Laserfiche initiatives, it has made information easier to access by those who need it, while significantly reducing infrastructure expenses, including saving $100,000. The organization’s strategic use of Laserfiche integration has streamlined workflows, improved resource allocation, and aligned with sustainability goals, making AUC a model for digital transformation in education.

Read more about how AUC accelerated response times and increased transparency for staff and students.

IOI Properties Group Berhad: Laserfiche Program of the Year, APAC

What started as an initiative to create faster, smoother IT support blossomed into an enterprise-wide transformation. IOI Properties Group Berhad harnesses the power of Laserfiche to build more efficient and user-friendly processes, resulting in instant response times and an enhanced employee experience. Innovation is contagious — multiple departments are now reimagining processes, such as the new tendering process which has saved money and eliminated delays. The results showcase the IOI team’s commitment to leveraging advanced technology for organizational improvement.

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