Electronic Records Management 101: How to Reduce Risk and Restore Control

Physical records management isn’t practical for organizations with limited storage space or a wide variety of information formats.

Yet after working with numerous clients, especially government organizations, that want to move from paper archives to electronic formats or maintain a hybrid of both, I know the transition brings its own set of questions and business needs.

Any records manager worth her salt asks: How do we recreate years of records? How do we maintain control once records are living in a new software system? How do we show regulators that we’re still compliant? How do we get everyone on board with retrieving documents in a software system instead of a file cabinet?

In these video clips, I’ve covered five things to consider when you’re tackling big-picture questions about your organization’s records.

Why Electronic Records Management (ERM)?

Managing records in an electronic format is the most secure way to ensure that every document in your archive is maintained in both a compliant and easily retrieved format (just ask anyone who has had to pull paper records during an audit or discovery for a lawsuit).

This short video clip includes additional reasons that organizations have chosen an electronic format.

Webinar Clip: Why Electronic Records Management (ERM)?

What is ERM Technology?

ERM technology is different from imaging or document management systems that specialize in paper capture and document management. ERM technology goes a step further by automatically enforcing consistent, organization-wide records policies and having controls in place that protect records from loss and tampering.

 

Webinar Clip: What is ERM Technology?

Baseline Functionality of ERM Software

When moving to a digital format, it’s especially important to not only maintain but improve control of your records at every stage of the record life cycle. An ERM system should offer multiple ways to track every single interaction with a record from the moment it is created to the day it’s destroyed.

This video clip outlines the five features that are the mark of a fully controlled electronic records management system.

Webinar Clip: Baseline Functionality of ERM Software

Importance of Certifications

There are two important archival certifications to consider: The Department of Defense (DoD) 5015.2 certification and the Victorian Electronic Records Strategy (VERS).

This clip outlines the operational, legislative and legal guidelines of these certifications.

Webinar Clip: Importance of Certifications

Transparent Records Management

It’s common—and not incorrect—to create a record system structured entirely on retention schedules. However, those repositories can be difficult to navigate when someone wants to reference, say, a case file from ten years ago and doesn’t know that document’s exact creation or destruction date.

Transparent records management, a unique feature to Laserfiche’s records management system, enables general users to create a record layout of their choice without interfering with the overall records management structure.

This clip shows you how it works.

Webinar Clip: Transparent Records Management

 Take the next step to implement electronic records management within your organization and get your copy of “The Ultimate Guide to Records Management” eBook.

Ultimate Guide to Records Management

14 Acronyms You Need to Know Before Researching ECM

Enterprise content management (ECM) companies love their acronyms, especially in online conversations (perhaps because they eat up less characters when drafting tweets). while these acronyms can succinctly express technology and industry-specific concepts, they may also intimidate the uninformed.

To help ECM newcomers make sense of all this jargon, here’s a quick guide to 14 ECM-related acronyms you’re sure to encounter.

Industry

Before we dive into this industry of information management, what does the industry call itself? It’s important to note that some terms are fitting for specific solutions, while others can be labeled as all of the above.

CMS: Content Management System

This term seems like it could refer to anything from closet organization to email filtering. It actually refers to applications that allow users to store, edit, search for and control content, especially (but not exclusively) web content. CMSs range widely in functionality and application—ECM is one of the more feature-rich and powerful examples of a CMS.

ECM: Electronic Content Management & Enterprise Content Management

“Enterprise” ECM and “electronic” ECM are both established abbreviations in the industry. However, enterprise content management refers to solutions for enterprise organizations while electronic content management is a broader term that can include consumer products.

Enterprise content management is an umbrella term that encompasses nearly every other acronym on this list. Go here to learn the basics of ECM.

DMS: Document Management System

DMS refers to the management of physical and/or digital documents. Most companies in the ECM industry, including Laserfiche, came into being by developing document management software. Today, DMS is considered a subset of ECM, as organizations have to manage far more data formats than text documents alone.

Check out our complete guide to document management here.

EDMS: Electronic Document Management System

While DMS can refer to both physical and digital documents, EDMS implies—you guessed it—only digital documents. Well, that was an easy one. Moving on!

DI: Document Imaging

DI is the process of turning a paper document into a digital document. DI tools come in many forms, from printers to scanners to the camera on your smartphone. Any technology that can digitize a paper document can be considered a document imaging tool.

Here’s how documents can be captured and stored in Laserfiche.

CSP: Content Services Platform

While this is still a newcomer in the field, it’s important to note. This term came about with a re-categorization of ECM, initiated by research firm Gartner. Learn more about this change here.

Processes

In the ECM industry, processes make the work go ‘round.

BPA: Business Process Automation

As it relates to ECM, business process automation is a powerful feature that reduces the time and resources required to move documents from A to B. For example, instead of dragging electronic documents into different folders and emailing them to coworkers, employees can use BPA software to handle these tasks automatically.

Read more about the basics of BPA here.

BPM: Business Process Management

BPM is a strategic approach that concentrates on reshaping an organization’s existing business processes to achieve optimal efficiency and productivity. It encompasses, but does not necessarily indicate, the automation of business processes.

RPA: Robotic Process Automation

Cousin to BPA and BPM, though distinctive in its use of AI. Robotic Process Automation is a software technology that enables employees to better focus on high priority tasks by pushing routine, monotonous tasks to software “robots” to complete.

TCM: Transactional Content Management

This term is easy to confuse with BPM as it also refers to organizing, automating and tracking content. However, TCM refers specifically to transactional content such as invoices, receipts and contracts. This focus on transactional content means invoices get paid on time and business vendors stay happy.

Records

ECM handles both live and archived documents. Understanding the terms used to describe digital versus paper will make it easier to research solutions, if you’re planning a Digital Transformation.

RM: Records Management

Many documents used and produced by businesses eventually become records. Some have to be destroyed after five years, some after ten—and others are kept indefinitely. RM establishes rules and practices for maintaining diverse types of records in accordance with internal policies and legal mandates. Basically, RM helps organizations stay out of trouble.

Get a quick overview of RM here.

ERM: Electronic Records Management

Because records management can be as low-tech as boxes of paper in a storage closet, ERM has emerged as a distinct industry term. ERM systems greatly improve the management of records through features such as retention and disposition scheduling and activity monitoring.

Learn more about the benefits of ERM in this guide.

Business Continuity

ECM aims to protect information on good days and bad days.

DRP: Disaster Recovery Plan

IT departments use DRPs to plan for system and infrastructure failures. The goal of a DRP is to recover from a disaster—man-made or natural—as quickly as possible and with as little data loss as possible.

An ECM system plays a vital role in disaster recovery by keeping company information in electronic repositories rather than flammable, flood-able file cabinets.

BCP: Business Continuity Plan

BCP is the more comprehensive version of DRP. Rather than focusing on systems failures, business continuity aims to minimize interruptions and downtime across the entire organization in the event of a disaster.

With ECM, organizations can back up and recover documents and records because information is digitally stored off-site. Data remains safe from harm and, with the ability to remotely access information, employees can keep working even if they can’t access the company building.

Now you’re ready dive into the great big world of Enterprise Content Management! Get started with 2023 Gartner® Peer Insights™ ‘Voice of the Customer’: Content Services Platforms to help inform your research.

What Exactly Is Records Management?

What is a record?

A record is “information created, received and maintained as evidence and as an asset by an organization or person, in pursuit of legal obligations or in the transaction of business”, according to the International Organization for Standardization (ISO).

This quote brings up an important distinction. While records are often considered synonymous with documents, they include one important characteristic that makes them unique: records, whether physical or digital, include evidence of a particular business activity, requiring them to be stored and retained over an extended period.

What types of records are there?

Records include any tangible object or digital information which have value to the organization.

Common types of records are:

  • Documents created in the course of business (correspondence, agreements, studies).
  • Items that require organizational action (FOIA requests, controlled correspondence).
  • Documented organizational activities and actions (calendars, meeting minutes, project reports).
  • Items mandated by statute or regulation (administrative records, legal/financial records, dockets).
  • Items supporting financial obligations or legal claims (contracts, grants, litigation case files).
  • Items needed to communicate organizational requirements (guidance documents, policies, procedures).
  • Items posted on social media sites (when required by a specific industry.)

Why is records management important?

The U.S. alone has more than ten federal records management laws and regulations that must be followed when managing government records. In addition, regulatory bodies like the Securities and Exchange Commission (SEC) may outline specific requirements for financial records. There are also laws like the Health Insurance Portability and Accountability Act (HIPAA) that have their own set of rules that apply to specific industries.

How are electronic records maintained?

Storing files on an organization’s shared drive is not enough to meet industry compliance standards. Beyond the legal mandates, a records management strategy is vital to the lifecycle of your organization’s information.

The record lifecycle encompasses the following phases: the creation, distribution, active storage, inactive storage and retention, disposition and archiving of an organization’s records.

An organization-wide strategy should govern how information is created, stored, shared, tracked and protected.

This ensures your organization’s information will never be in the wrong hands or the wrong place and can still be accessed by those who need it.


Is your organization compliant with GDPR?

The General Data Protection Regulation, known as GDPR, is a regulation on the processing and movement of personal data, implemented by the EU in 2018. Although GDPR was passed in the EU, its implications are global — any organization keeping or transferring data pertaining to individuals within the EU is subject to this regulation. In addition, other countries and even some individual states in the U.S. have created their own regulations in line with the requirements of GDPR.

Organizations need to remain steadfast in their dedication to proper records management if they want to comply. Reynold Leming, Chair of the Information and Records Management Society, encourages firms to establish an “information pedigree,” which combines a record of information assets held with proper information governance and audit trails of business events. This “information pedigree” then results in a traceable and accountable “ancestral line” for any piece of information your company works with over time. Here’s a few additional considerations for records management that you might not think of right away:

  • A records request can come from anywhere. Besides routine audits, requests may come from lawyers in a court case, insurers, law enforcement, the public or even the media. Having established best practices for storing and moving records can help make sure your organization’s time, or its reputation, isn’t squandered.
  • Business processes are a part of records management. Make sure your processes are consistent and can handle any records or personal information in compliance with any industry or government regulations. A process automation platform can help mitigate process inconsistencies and thus bolster your efforts to stay in compliance.
  • You can keep audit trails of paper documents. Although paper documents are largely a thing of the past in terms of day-to-day processes, records management involves, and in many ways necessitates, looking back in the past. You should maintain digital audit trails and inventories of any paper documents held in archives.
  • When you exchange data with a third party, make sure they take your compliance needs seriously. Make sure vendors are aware of any necessary records management or data privacy regulations, and that they intend to follow them. Keep a record of any contracts signed with vendors of software, equipment and the like, as well as third parties who process personal data on your behalf. In addition, you’ll want to know their best practices and policies when it comes to records retention and information management.
  • Maintain records of how you handle information. Policies, best practices and even laws evolve — you need to take note of when changes happen so you can show regulators, the public or whoever else asks, that you followed the rules when handling information.

What are the benefits of an electronic records management system?

Electronic (or digital) records management is the modern standard for how organizations control their information and records.

A quality records management system should provide:

  • Improved efficiency in the storage, retention and disposition of records and records series.
  • Detailed reports of which records are eligible for transfer, accession or destruction.
  • Audit trails to track all system activity and the entire lifecycle of records.
  • Customizable and flexible capabilities — tailored to the needs of the organization.

A dependable, efficient records management system can help meet these challenges without drastically altering business operations. In the words of Justin Pava, Principal Technical Product Manager at Laserfiche, “The best records management solution is one you don’t need to think about.”

In summary, building a records management strategy should be a top priority for any organization that values efficiency, security and compliance with regulatory recordkeeping requirements.

Customer Spotlight: City of Ithaca/Tompkins County

Learn how one county in New York reduced the time to furnish records in response to FOIA requests by more than half.

Browse customer reviews of Laserfiche on G2

Get insights from real customers on why Laserfiche is a top choice for organizations looking to encourage better recordkeeping.

Read more laserfiche reviews

Further reading

If you’re looking to expand your digital transformation beyond electronic records management, an enterprise content management system (ECM) may be the right fit for your organization. Learn more about the ECM market and top vendors by checking out the G2 Grid® for Enterprise Content Management (ECM):

G2 Grid® for Enterprise Content Management (ECM) Systems

Already considering Laserfiche as your records management solution? Take a look at the Laserfiche Solution Marketplace, a hub for pre-built workflows and templates that customers can use to jumpstart processes necessary to meet all kinds of challenges, including regulatory needs, such as building permit applications and inspections.

Whether you’re just getting started with records management or looking for new insights, be sure to check out our Ultimate Guide to Records Management to see how you can improve your information governance strategy.

Download the eBook: The Ultimate Guide to Records Management.

10 Ways People Kept Records Before Paper

Today, we live in a digital world, in which paper is quickly becoming an outdated source of records storage. But what about the days before paper?

Here are 10 ways people recorded information before paper and mass printing became available.

1. Bamboo

Chinese scholars wrote on bamboo stalks as long ago as 500 BCE. The scholars used small knives to scrape away mistakes. These knives became a symbol of political stature, as the owners had the power to change records.

2. Birch Bark

Birch bark manuscripts have been found in India, Russia and the Middle East. Birch bark was used in medieval Russia for school exercises, personal letters and business ledgers.

3. Bones and Shells

Ancient Chinese oracles used shell & bone fragments to predict future events. Oracles carved questions onto the bone or shell, then applied heat until it cracked. They interpreted the crack patterns as answers from deities.
These “oracle bones” date back to 1400 BCE & represent the earliest records of Chinese writing.

4. Clay Tablets

Cuneiform, one of the earliest writing systems, is often found on clay tablets. The first libraries consisted of clay tablet archives. Ancient Mediterranean civilizations used clay tablets for sophisticated accounting systems.

5. Ostraca

Ostraca, or broken pieces of pottery, are considered the “scrap paper” of ancient civilizations. Ancient Athenians used ostraca to cast votes when the government wanted to banish a citizen. This gave rise to the term “ostracize” which means to exile or banish.

6. Palm Leaves

Palm leaves were used in Southeast Asia as early as 1500 BCE. Scholars theorize that Southeast Asian scripts contain mostly rounded shapes because angular letters split and broke the palm leaves.

7. Papyrus

The oldest discovered papyrus scrolls date back to 2500 BCE. The word “paper” derives from the word “papyrus.” Papyrus was expensive to produce and became a monopolized resource in the city of Alexandria. It was often washed and reused to save money.

8. Parchment

Parchment is made from goat, sheep or cow skin. Its use as a writing medium was perfected in Pergamon (modern day Turkey) as a cheaper alternative to Egyptian papyrus.

9. Silk

Some of the earliest known manuscripts of I Ching and Tao te Ching exist on 2,000 year old silk. Silk manuscripts were used for philosophical, mathematical and military records in China.

10. Wax Tablets

Wax tablets were made of wood panels covered in soft wax. Entire tablets could be erased by melting the layer of wax, giving rise to the Latin expression “tabula rasa” or “clean slate.”

Looking to take your office past the days of paper? Deploy a Laserfiche solution and get started quickly with the Laserfiche Solution Marketplace, which offers pre-built workflows for processing digital contracts, permits and more!

Want to learn how to maintain even the most sensitive of records, despite the challenges of the modern era? Get your copy of the “Ultimate Guide to Records Management“.

Download the eBook: The Ultimate Guide to Records Management.

Tech Tip: How to Use URL Parameters to Pre-Fill Form Fields

Often a will contain several generic fields that many respondents will answer in the same way. Rather than making users fill in these fields, which can be repetitive and time consuming, organizations can pre-populate them with the correct information so that, when users open the form, these fields will already be filled in. To do so, organizations will need the form’s URL and the variable names associated with the fields they want to fill in.

Filling in the fields of an electronic form can be repetitive and time-consuming. Rather than making users fill in those fields, organizations can pre-populate the generic form with the correct information that multiple respondents will answer in the same way.

This can all be done by linking to a specialized URL that includes all the information you want pre-filled in the form when users click it.

For example, let’s say you were emailing an event singup form to clients, and your email lists were already sorted by region. For the emails going to California, you could change the link from:

www.website.com/signupform

To:

www.website.com/signupform/?State=CA

To dig a little deeper, let’s take a quick look at the basic structure of these specialized URLs:

baseURL?variable1=value

All you need to do is replace baseURL with the form’s current URL, variable1 with the variable associated with the field to be filled in and value with the appropriate field value.

To fill in multiple fields, insert the ampersand symbol (&) before any additional variables:

baseURL?variable1=value&variable2=value

In the example below, on a purchase order form that is only available to Laserfiche employees, the Company field was pre-populated using the following URL:

baseURL?Company=Laserfiche.

Browser window with pre-filled URL in address bar.

Note that these URLs can also be generated using a digital workflow.
Pre-populating form fields can both reduce errors and save time for whoever is filling it out, increasing efficiency of staff and satisfaction among customers.

Customer Spotlight: Mitsui Sumitomo Insurance Group

Discover how Mitsui Sumitomo Insurance Group wanted to deliver a more seamless experience for its staff and customers. Learn how online forms and other technologies helped the firm reach its goals.


Continue Your Journey

Compare top enterprise content management (ECM) vendors on G2

Digital forms can be powerful, but can be utilized even more effectively in conjunction with other ECM features and tools. Check out the G2 Grid® for Enterprise Content Management (ECM) and compare top vendors on the market.

G2 Grid® for Enterprise Content Management (ECM) Systems

Get more out of forms within Laserfiche

For those eager to learn how forms within Laserfiche can be made even more effective, be sure to check out these enhancements available on the Laserfiche Solution Marketplace!

See Laserfiche in action

Want to further explore how Laserfiche can help your organization achieve its goals? Schedule a consultation today.

How the City of Lakewood Created a Digital Archive Group

Contributed by: Greg Buchanan, Records Analyst, Lakewood, CO

The city of Lakewood, CO, comprises a multitude of departments and divisions, each with its own daily concerns, interests and ways of using Laserfiche. In order to maintain consistency within the Laserfiche repositories and provide a place to express concerns and ideas, the city implemented a digital archive group (DAG).

What is the DAG?

The DAG at the city of Lakewood serves to:

  • Discuss and gather feedback on any new Laserfiche projects as well as existing projects.
  • Obtain buy-in from upper management for new Laserfiche projects.
  • Agree on city-wide Laserfiche standards such as a uniform naming convention and repository file structure.
  • Answer any Laserfiche-related questions posed by new city personnel or existing city employees who use Laserfiche daily.
  • Advise any other organizations or cities that would like to implement or expand their implementation of Laserfiche.

The DAG is comprised of all the Laserfiche administrators within the city. Anyone who has administrative rights to even one folder within the repository is automatically a member of the group. Some departmental heads and managers are also members of the DAG, even if they are not Laserfiche administrators.

The DAG aims to meet once a month. If there are not enough topics to discuss that month, the meeting may be cancelled. The chair of the DAG decides whether the meeting will go on as planned, and if so, creates an agenda that is emailed to all DAG members before the meeting. Members can choose to attend, based on how pertinent they find the topics of discussion.

Why should an organization implement a DAG?

Implementing a DAG at the city of Lakewood has resulted in the following benefits:

  • The DAG helped expand Laserfiche to other departments within the city because listening to current Laserfiche users gave others ideas on how they too could benefit from Laserfiche.
  • The city of Lakewood maintains organized repositories with a uniform folder structure and naming convention, which enables everyone to easily find documents.
  • Since a variety of people from different divisions take part in DAG meetings, it is easy to generate new ideas to put into practice. For example, the idea of using Laserfiche to manage the city planning department’s active case files in addition to archiving closed cases was first brought up at a DAG meeting.

Advice for implementing a DAG

Here are some key things to think about when implementing a DAG within any organization:

  • Make sure to have regular meetings, but only if there are topics to be discussed. If there is a meeting just for the sake of having a meeting, members may be discouraged from coming back.
  • Representation is very important. Make sure that all departments and divisions are represented at the DAG. It is crucial that the people who attend have the power and knowledge to implement changes within Laserfiche. If they cannot make changes themselves, they should be able to direct others to make them.
  • Make sure to let upper management know about the DAG’s existence. The city of Lakewood did a presentation to both the management team and the city council about the DAG and its purpose.
  • Encourage the VAR to attend DAG meetings. This helps the VAR stay on top of Laserfiche projects within the organization and allows the VAR to help the organization attain its Laserfiche initiatives and goals.
  • If a group cannot come to a conclusion or compromise during one meeting, postpone the discussion so that people have time to think about the opposite views.
  • Provide snacks and beverages during the meeting. The city provides a unique array of snacks, fruit and beverages at each DAG meeting as an additional way to drive attendance.

Records Management Makeover, Kentucky Style

Kathy Jenisch, Records Manager for Kentucky Sanitation District No. 1 (SD1), had quite a messy document management problem to clean up.

Her organization, the second-largest public sewer utility in Kentucky, had been fined $40,000 for failing to produce just eight pieces of emailand that didn’t include the operational expense of paying several employees to spend six hours a day for three weeks searching for documents they couldn’t find.

Then she discovered that the organization’s offsite storage facility was allowing records to get moldy or rodent-infested — leading to the destruction of almost six tons of documents.

On top of that, she had to comply with a new state government transparency law that required her to create a website that displayed records about the organization’s financial expenditures as well as its annual budget and annual audit.  The records needed to be searchable, updated monthly, and maintained on the web site for at least three years.

The solution to all these problems was obvious. Digitize SD1’s records.

That’s not to say it was a simple process. SD1 did it on a project by project basis.

One such project involved 27 tubs of documents. Jenisch spent $20,000 hiring a digitizing service to prepare and scan the documents. The job was completed in five weeks, as opposed to the years the department estimated it would have taken to do on its own, she says.

Having records digitized paid off when SD1 had to respond to requests for documents associated with a state audit. Instead of pulling HR file folders from archive and hand searching for the documents, the search took only a matter of minutes. SD1 was also able to summon up historical documents dating back to the creation of the organization, board meeting minutes, policies and procedures, travel expenses, board and staff contact information, and budgets. SD1 could search and copy everything to a CD in about an hour. Without digitized documents, it would have taken days to comply with the audit request. SD1 passed its state audit with compliments to its record keeping, and aced its local annual financial audit as well.

Jenisch has advice for other organizations contemplating a similar move. “Just start somewhere,” she says. “Pick a project and get started.  You can’t mess it up, it can always be changed or revised.”

3 Reasons Electronic Records are Safer Than Paper

People can have a strange kind of cognitive dissonance when it comes to electronic and paper records. Many people won’t think twice about handing their credit card (with the security code prominently displayed on the back) to a high-school-aged waitress. Similarly, they may have no problem leaving their credit card bills and checks in their mailbox for hours or even days. But if you ask them to use paperless billing or online bill pay, they’ll refuse because they’re concerned about security.

Something similar can happen in organizations. When companies convert from paper to electronic documents, many employees suddenly become concerned about the security or the privacy of their data…even if the organization has not traditionally been concerned about the security of its paper records.

“Nobody asks about privacy when the data is in folders sitting on desks,” Dr. Rhonda Dean Kyncl, assistant dean for academic services for the College of Arts and Sciences at the University of Oklahoma, said in her presentation at Empower 2013. “But it’s held to a different standard when it’s online.”

It’s important, of course, to safeguard the security of electronic records. But many people don’t realize that electronic documents are inherently more secure than paper records. Evidence supporting this was published as long ago as 1996, for example, in a paper in the Journal of the American Medical informatics Association.

Here are three important ways paper records are vulnerable.

Inappropriate access: This can occur when people gain access to unlocked record storage areas and file cabinets (particularly when they look like they belong there). It can also occur when they find records left on counters, offices, or copy machines, or receive misdirected fax copies. In fact, whenever paper copies are sent to other places — whether it’s other offices, insurance companies, or government agencies — the data on them can be read by mailroom workers, administrative assistants, and other unauthorized individuals. This access could be accidental or intentional, but either way, the data on the paper records management can be compromised. Electronic data, by contrast, can be encrypted so that even if it’s copied or stolen, the information can be protected. Also, electronic records can more easily have sensitive data redacted for certain uses.

Data tampering: Anyone with access to a paper record can remove pages, add entries, erase or otherwise tamper with authentic entries. Electronic records can have a digital signature that notifies people when this has happened, as well as a time stamp that indicates whenever a record is transferred or modified.

Loss: Because paper files need to be moved around and filed again, they can be lost or misfiled. Electronic records tend to stay where they are, often with audit trails and other indications of which people have used them. There are other limitations as well: Paper records are typically not copied. If something happens to them, there’s usually no backup. Destroying paper records presents another set of problems: they can often be recovered by the wrong parties after they’ve supposedly been disposed of.

A survey by the Ponemon Institute showed that respondents found paper to be less secure than electronic records in a number of ways. While the survey dates back to 2008, there’s no reason to believe that paper is any more secure now.

 

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How to Design an Effective Laserfiche Document Template

A field stores information about a particular Laserfiche entry (document or folder). It is possible to apply fields to specific entries by using templates, which are collections of related fields. An entry can only have one template assigned to it, but each template can contain multiple fields. This article outlines how to create a Laserfiche template that includes different field types, multi-value fields, dynamic fields, and field constraints.

To demonstrate how to create a Laserfiche template, I will use the fictional example of Laser University.

Example: Laser University

As part of Laser University’s admissions process, prospective students have to submit an application along with the following supplemental documents:

  • Personal statement.
  • Candidate recommendation.
  • Transcript.

All of these documents are scanned into Laserfiche with Laserfiche Scanning or printed into Laserfiche with Laserfiche Snapshot and stored in the applicant’s folder in the Laserfiche repository.

Laser University’s admission officers agreed on the following parameters to organize submitted applications and documents. The officers based this list on the information that they would need when searching for applications and related documents.

  • First and last name.
  • Date of birth.
  • Proposed major of study.
  • Phone number.
  • E-mail address.
  • GPA.
  • SAT score.
  • Type of degree.
  • State of residency.
  • Type of student (new student or transfer student).
  • Type of document.

Here is how Laser University converted these items into a template that is applied to every application and related document in the Laserfiche repository.

Types of fields

Different field types can contain a different type of information. Some examples of field types include:

  • Text fields.
  • Number fields.
  • Date fields.
  • List fields.

Each field type can be used for a separate purpose. Here is a list of all of the fields in the Laser University “Admissions Application” template and their field types.

Multi-value fields

Sometimes, it would make sense if one field was able to contain more than one value. For example, prospective students can have more than one phone number such as a home phone and a cell phone. To account for this, Laser University can create two different fields: one for cell phone and one for home phone. Two fields would make searching by phone number very inefficient, though, since the admissions officer would not know which of the fields to search because one of them could be null.

A better option would be to create a multi-value phone number field to store either one or both phone numbers. Most fields can be set to contain multiple values and the number of values assigned to such a field varies from entry to entry, depending on user input.

Therefore, Laser University can make one field for “Phone Number” and then set it to allow multiple values. An admissions clerk can then add as many phone numbers as necessary into the field. When searching for an applicant’s document by phone number, an admissions officer can simply perform a single search using whichever phone number he has in front of him.

Field constraints

Using a multi-value field for the phone number can make searching for prospective applicants by phone number simpler, but if phone numbers aren’t entered in a consistent format (xxx-xxx-xxxx vs (xxx)xxx-xxxx), this searching will still be difficult. This is where field constraints fit in.

Field constraints restrict users to enter data that fits a particular pattern or is of a particular type. To make it easier for admissions officers to locate documents related to a particular applicant, the administrator can set field constraints on the phone number field. All phone numbers will have to follow this format: xxx-xxx-xxxx. This field constraint can be set with regular expressions.

When a user opens the “Admissions – Application” template, he will now see that the phone number field contains two dashes. These dashes signify that a user will not be allowed to enter a phone number in any other format (such as adding parenthesis).

Since all phone numbers are now formatted uniformly, searching by phone number will now be easy.

In addition to field constraints, fields in a template can be designated as “required.” Required fields prevent a user from saving the document without filling them out first. Laser University designated the following fields to be required because they are all used in naming the final documents:

  • Admissions document type.
  • Last name.
  • First name.

Required fields are configured in the Laserfiche Administration Console by simply checking a box.

Dynamic fields

Sometimes, list fields may contain so many different values that it is difficult for the admissions clerk to select the one he needs. For example, since there are over 100 different majors at Laser University, it is time consuming to select just one from a list field that contains them all.

Selecting a particular item from a list field can be simplified by using dynamic fields. Dynamic fields allow a user to be presented with options to select in one field, based on what he had previously selected in another field. Dynamic fields look up information in an external SQL database table and use this to filter the results.

Laser University has set up a series of dynamic fields to help with populating the “School Applied To” and “Major Applied For” fields. For this purpose, the university used an existing database table.

Laser University’s existing external database table looks like this:

In the table pictured above each degree type has associated schools and majors. These relationships have been used to set up the dynamic fields.

When configuring these fields in the Administration Console, the “School Applied To” field is assigned one parent field – the “Degree Type”, and the “Major Applied For” is assigned two parent fields – “Degree Type” and “School Applied To.”

When filling out this template, the admissions clerk will first select a degree type from the “Degree Type” list field. This field will contain a list of all the degree types that are specified in the external database table. Next, the admissions clerk will select the correct school from the “School Applied To” field. The choices in this field are limited to those schools that accept the degree just specified. Once the admissions clerk selects a school, the “Major Applied For” field will be restricted to only those majors that satisfy the degree type and particular school.

For example, if the admissions clerk selects the undergraduate degree type, then the schools listed in the “School Applied To” field are only schools that provide an undergraduate degree (the law school will not be listed since that school only provides graduate degrees). Once the clerk selects the Letters, Arts and Sciences school, the majors listed in “Major Applied For” will only be those that are offered at the school, and for which a student can get an undergraduate degree (mechanical engineering will not be listed, as that major is located in the School of Engineering).

Final template

Here is what the final, populated template looks like:

Best practices for using templates and fields

Administrators should keep the following best practices in mind, when setting up fields and templates.

  • Reuse fields across templates. If many templates should have a “Last Name” field, then create one field and apply it to the multiple templates. This simplifies searching by allowing a user to find all student records for a person with the last name of “Smith” without having to worry about which template to search in.
  • List fields, dynamic fields and field constraints can help reduce errors due to data entry or spelling mistakes. This will also make documents easier to search for in the repository.
  • When creating templates, think of all the different things that an end- user would want to search on and include those as template fields.

Automate Employee Onboarding with Laserfiche Forms

Reviewing paper job applications can be time-consuming for HR recruiters. This article outlines how to configure Laserfiche Electronic Forms to make the hiring process more efficient.

The process

The hiring process begins when a job opening is posted on the company’s website. The link to the electronic application form created with Laserfiche Forms is embedded in the job description. When a prospective applicant clicks the link, she is presented with the employment application:

job_app_1_cropped_revised

The applicant fills out the application. The fields marked with asterisks are required.

At the end of the application, the applicant can upload a cover letter and resume. If the job posting requires additional documents (e.g., writing samples), she can upload those as well.

The applicant does not need to complete and submit the form in one session. She can save the form as a draft and complete it later. Once everything is filled out, the applicant simply clicks “Submit.”

Job App Save the Form

The form and supplemental documents are routed to the recruiter, who inspects the application to see if the candidate might be a good fit for the job. If this is the case, the recruiter can assign the application to a departmental manager. The recruiter can also leave comments for the manager, such as the notes from a phone screening.

Form Route

If the application is approved by the recruiter, an email is automatically generated and sent to the department manager notifying him of a new application for his review.

Department Manager Notifying Email

If the manager doesn’t review the application in three business days, he’ll get another email reminder.

The department manager can look through the application and download the candidate’s resume by clicking the resume link.

If the department manager decides that he would like to interview the candidate, he clicks “Schedule Interview.” This alerts the recruiter to schedule an interview with the candidate. The recruiter notes the date, time and location of the interview on the form, along with the interviewer’s name. In order to simplify this task, the field prompts the user with company employee names.

Schedule Interview

Once the interview is scheduled, the recruiter clicks “Interview Scheduled.” This action generates an email to the interviewer that includes interview information as well as a link to the original job application.

Interview Scheduled Email

The interviewer can view the information, download associated files and print any he’d like to have on hand during the interview. When finished, he clicks “Application Viewed.” After the interview, the hiring manager receives an email with a link to the form, where he can hire or reject the candidate.

If the applicant is hired, the application and supplemental information are saved to a newly created employee folder. Otherwise, the application is routed to a “Rejected Candidates” folder for storage.

Employee Folder

What is going on behind the scenes

The entire business process is mapped out in the Laserfiche Forms Process Modeler.

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Click on image to view larger in new window.

The process starts when a user fills out the job application on the website. After that, each action taken by an employee is represented by a user task. Here is what the “Department Manager Review” user task looks like.

job_app_11_revised

Every user task deals with a particular form. This process uses three different forms.

job_app_12_revised

Information from the original job application is copied to the forms that the recruiter and department manager will review, along with other fields specific to those users. For example, the form that the recruiter sees when reviewing the application is not the original job application form but the job application form with the special “For HR Use Only” appended to the bottom.

For Hr Use Only

Each form field has a specific variable associated with it. This variable contains the information that is entered into the field. For example, the “First Name” field has a corresponding variable called “First_Name.”

job_app_14_revised

For example, when creating the form that the recruiter sees when reviewing the application, instead of inserting a regular field and calling it “First Name,” we can simply insert the “First_Name” variable. This ensures that that the field will contain the same information entered in the original job application when the recruiter views it.

In order to simplify the new form creation process, we can also copy the form, rename it and then add the “For HR User Only” section on the bottom. Forms can be copied directly from within the Form Designer.

In the Laserfiche Forms Process Modeler, decisions are denoted by gateways, such as this “Did applicant pass initial review?” gateway.

job_app_16_revised

Once the application has passed the recruiter’s initial review, it is sent to the department manager for review. If the manager doesn’t review it within three business days, he’ll get a follow up email. This is accomplished by attaching an intermediate timer to the Department Manager Review user task. Here is how this timer is configured:

job_app_17_revised

Another intermediate timer event occurs before a hiring decision is made. This timer event reminds the HR manager a day after the interview to make a decision about the candidate.

job_app_18_revised

Once the HR manager decides if the candidate should be hired or rejected, the candidate’s job application and all supplemental files are saved in the Laserfiche repository with the Save to Repository service task. This task also allows the user to specify the template and fields that will be appended to the submission in Laserfiche. Since the files for hired and rejected applicants are saved in different folders, this HR onboarding process uses two Save to Repository tasks. Here is what the task for hired candidates looks like:

job_app_19_revised

Advantages of Laserfiche Forms

Some benefits of automating your hiring process with Laserfiche Forms include:

  • Job applications are always legible and complete, since required fields prevent important information from being omitted.
  • Applications can be quickly and seamlessly passed to various employees for review. Because forms can be viewed easily on desktops, laptops and mobile devices, managers can review and act on them from any location.
  • Administrators can easily see the status of each application, allowing them to quickly eliminate bottlenecks.

You can learn more about paperless processes in HR by downloading the free guide to HR automation.