Using GenAI to increase productivity is a journey of many steps – and we are just at the start. How can organizations be empowered to find use cases where GenAI makes an impact on enterprise business processes – while keeping data security top of mind?
Join this webinar where fellow business and IT leaders will learn how:
Document management combined with GenAI can power enterprise productivity.
Enterprises can secure their data when integrating document management with AI technologies.
GenAI supports decision-making through enterprise data summarization and analysis.
Document-centric process automation empowers organizations to drive business growth.
US Registrants: Register before Oct. 11, 5 p.m. PDT to get lunch on us! We’ll deliver a Domino’s® large cheese pizza to your doorstep to enjoy while you watch the webinar. Supplies are limited.
Disclaimer: This offer is available for US registrants only.
Each registrant will receive one large cheese pizza, which feeds 3-4 people.
No customizations, topping changes or gluten-free options available.
Expecting a bigger party? Additional members of your organization will need to register and fill out a form for additional pizzas. One large pizza feeds 3-4 people.
Streamlining Support and Access for Constituents through Laserfiche and ArcGIS
It just keeps getting easier to deliver quality services to constituents. Technology has enabled the public sector to improve data collection, data access, and processes through system integrations like Laserfiche to ArcGIS. Learn how you can enable these efficiencies in your organization by joining Laserfiche and Velosimo for a live demonstration of this integration. See how Laserfiche and ArcGIS together can help to remove bottlenecks and boost efficiencies in your daily operations
During this session, experts from Laserfiche and Velosimo will show you how to:
Access documents and Records using a GIS viewer: Learn how to easily manage essential information.
Automate Validation of Requirements and Criteria for Projects – Discover how ArcGIS and Laserfiche Forms/workflows can simplify tasks.
Ensure Access to Current, Relevant Information – Keep all your business systems up to date with current data.
Velosimo, a Laserfiche Technology Alliance Partner, is a leading expert in building connectors for government business systems. Their platform is designed to help governments enhance service delivery by building and maintaining system integrations that streamline back-office processes.
• 19 offices spread across 14 geographies
• Needed a workflow engine to power automated processes for the company’s divisions that have diverse requirements and regulatory needs
RESULTS
• Saved time and money streamlining approval processes while freeing up resources to provide better client service
• Created better consistency, efficiency and collaboration by standardizing core processes
• Saved over $150,000 and 100,000 hours to date
Entrusted with the management, fiduciary oversight and administration of in excess of $170 billion of assets under administration, and $25 billion under management, Stonehage Fleming is serious about accuracy, security and service.
The firm has 19 offices spread across 14 geographies, and prides itself on all operations being in precise alignment with clients’ financial goals. This requires highly coordinated systems and teams — whether they are client-facing, in the middle office or back-office.
To achieve this level of efficiency, the Stonehage Fleming IT department is constantly optimizing business processes to ensure they stay ahead of staff, advisor and client needs. A big part of this optimization has been the adoption of Laserfiche as a process orchestration engine and backend information hub.
“We have over 800 staff who start Laserfiche Forms processes across three divisions of the company,” said Gert Bester, IT business systems manager at Stonehage Fleming. “These range from client onboarding to risk and compliance, to appointments and resignations. Everything we can think of — whether it involves integration, or it is a simple or complex solution — Laserfiche can do it.”
A Workflow Powerhouse
Prior to using Laserfiche to automate workflows, the IT team built many of its processes in Microsoft Dynamics Business Central but found it difficult to customize and maintain.
“Laserfiche is very user-friendly and easy to navigate, plus it gives us so many options when it comes to process design,” said David Knight, IT project manager and business analyst at Stonehage Fleming. “With Laserfiche, we simplified our forms templates as well, so we went from around 70 different templates down to three. That makes any changes and testing that needs to be done a lot simpler and faster.”
This discovery prompted the organization to move all automated workflows — which encompassed about 200 projects — to Laserfiche. While Stonehage Fleming’s Family Office and Investment Management divisions rely on Laserfiche for core processes, today, the company’s Group Services division is the heaviest Laserfiche user, as it supports all other parts of the company through core processes including:
Business development
New client onboarding
Risk rating
Client reviews
Appointments and resignations
With too many workflows to list, plus over 100 projects currently in production, Stonehage Fleming has been able to streamline operations that have direct impact on the bottom line, as well as the company’s ability to provide high quality client service.
To further cut down manual data entry, Knight, Bester and the IT team have built API integrations between Laserfiche and Microsoft Dynamics 365 Business Central, DocuSign, RiskScreen, Twilio, multiple third-party databases and the company’s website and proprietary data warehouse. The connections enable the automation of the creation of certain data, and eliminate the need for manual verification and other mundane, repetitive tasks.
Today, the team estimates that Laserfiche has saved over $150,000 and tens of thousands of hours, while they continue to collect data on efficiency gains in other areas.
“We are also replacing some built-in processes, which were slow and heavy to maintain, with modern, fully integrated and user-friendly Laserfiche Forms, improving back office and front office efficiency,” said Bester.
Breaking the Cycle of Mundane Tasks
Stonehage Fleming’s most successful Laserfiche digital transformation project to date has been the Business Development process, which involves the onboarding of clients or potentials client to any particular product offering.
Onboarding is triggered by a client relationship manager and involves a number of automated tasks that are now managed by Laserfiche workflow, such as the creation of a bank account with Stonehage Fleming’s own treasury or an outside entity. Also required are a multitude of approvals, streamlined with Laserfiche as well. “The gains for us are in the templates that sit within the workflows,” Knight said. “Laserfiche pushes all data into those templates and it’s ready to be signed off very quickly.”
“We have increased consistency, efficiency and collaboration by standardizing the main Business Development process across 11 offices,” Bester explained. “The result has been more visible and transparent results on Stonehage Fleming’s expected revenue stream.”
“We’ve seen over 8,000 of these processes run within the first few years of using the solution, and the amount is increasing year on year,” Knight added. Additionally, Annual Financial Statement Reviews and the Economic Substance process require complicated and lengthy approvals which were previously executed via email. These emails were manual reminders to staff to review sets of financial data and get back to an accountant within a certain amount of time.
“They were taking a lot of manual effort — from the emails to the signing and uploading of documents,” Knight said. “Today, there’s none of that. The whole process is truly automated; there’s no need to chase colleagues anymore, no lost emails or mixed-up versions. Even the storage process is automated.”
“Once all parties review the information, Laserfiche generates the resolution statements or minutes, which are uploaded with the workflow to DocuSign,” Bester said. “Then all documents are saved back into Laserfiche. Maintaining the custodian data (in Business Central) is done via APIs, so none of our users have to manually re-enter that information back into any system.”
Enhancing Security and Client Service
In addition to Laserfiche’s integration and workflow capabilities, Stonehage Fleming has benefited from the security tools that support the company’s strict information governance practices. “Due to regulatory requirements, client information in certain regions can only be viewed by specific offices — everything must be put in blocks or silos,” Bester said. “Oftentimes, compliance will need to see a user or investigate who has accessed that information, so Laserfiche Audit Trail has been quite handy. We have also built our own GDPR system module with Laserfiche workflow.”
Today, the team continues to optimize existing processes and develop new solutions to meet the needs of the business and its clients.
“We have an ever-growing list of business requirements coming in, for which we have also built an innovative solution with Laserfiche Forms that is used to gather requirements,” Bester said. “We have also accelerated the adoption of Laserfiche across the company by improving the workflows running in the background, while also making the business more independent by developing forms to manage metadata without any input from IT.”
Ultimately, the IT team aligns its work with Laserfiche with Stonehage Fleming’s values, which are focused on excellence, integrity and embracing the behaviors that make families harmonious and successful.
“Laserfiche enables us to provide better service,” Bester said. “When clients request information, we make it easier for our staff to retrieve that information. Instead of requiring the company to acquire more resources to do the work, we’re looking at ways to do more automation, so that the middle office can provide more support to the front-office team. In turn, our front office can better support our clients.”
[Demonstration] Transform Vendor Management with Laserfiche
Join us to learn how Laserfiche can streamline your vendor management processes! As an example, we'll show a demonstration showing how vendor onboarding and review processes can be transformed with Laserfiche’s document management, records management, and process automation capabilities.
In this webinar, we’ll show how you can use Laserfiche to:
Store vendor documents and other important records centrally and securely
Create intuitive electronic forms to capture important information digitally
Make processes more efficient with automatic routing and task assignments
Gain visibility into your processes using visual reporting tools
We will also have a live Q&A session with a Laserfiche expert to answer all your questions!
[Demonstration] Transform Human Resources with Laserfiche
Join us to learn how Laserfiche can streamline HR operations! As an example, we'll show a demonstration showing how a recruiting and onboarding process can be transformed with Laserfiche’s document management, records management, and process automation capabilities.
In this webinar, we’ll show how you can use Laserfiche to:
Store personnel files and other important records centrally and securely
Create intuitive electronic forms to capture important information digitally
Make processes more efficient with automatic routing and task assignments
Gain visibility into your processes using visual reporting tools
We will also have a live Q&A session with a Laserfiche expert to answer all your questions.
[Demonstration] Streamline Accounting Operations with Laserfiche
Join us to learn how Laserfiche can transform your accounting operations! As an example, we'll show a demonstration showing how a purchase order request process can be transformed with Laserfiche’s document management, records management, and process automation capabilities.
In this webinar, we’ll show how you can use Laserfiche to:
Store purchase orders, invoices, and other important records centrally and securely
Create intuitive electronic forms to capture important information digitally
Make processes more efficient with automatic routing and task assignments
Gain visibility into your processes using visual reporting tools
We will also have a live Q&A session with a Laserfiche expert to answer all your questions.
[Demonstration] Automate Contract Management with Laserfiche
Join us to learn how Laserfiche can streamline your contract management processes! We'll show a demonstration showing how contract drafting and approval processes can be transformed with Laserfiche’s document management, records management, and process automation capabilities.
In this webinar, we’ll show how you can use Laserfiche to:
Store contracts and other important records centrally and securely
Create intuitive electronic forms to capture important information digitally
Make processes more efficient with automatic routing and task assignments
Gain visibility into your processes using visual reporting tools
We will also have a live Q&A session with a Laserfiche expert to answer all your questions.
Join Brianna Blanchard, Senior Product Manager and Pava Director, Product Management in a live presentation of Laserfiche 12. This session will showcase new and upcoming features as we prepare for Laserfiche 12's November 2024 release, highlighting the upcoming roadmap and developments:
New Metadata Template Designer
Test Mode in Forms
Updated Administration Console
Laserfiche 12 brings a number of key enhancements directly from customer requests, and we're excited to share this preview with you.
Unlock Efficiency in Insurance with Data-Driven, Integrated Systems
Nearly 40% of large insurers struggle with disconnected applications and information silos, according to a recent Laserfiche survey. Even with digital solutions in place, insurers face challenges with accessing information across systems, manual data migration, limited searchability, frequent app-switching to gather accurate policyholder details, and delayed, uninformed decision-making throughout business processes.
Join us to discover how to create a secure, single source of truth and connect it with your core insurance systems through integrations.
In this 60-minute session, we will cover:
Business priorities driving digital transformation in the insurance industry
A strategic approach to adopting content services solutions along with a process orchestration engine
How leading insurance companies are benefiting from this approach
· Accounts payable relied on manual tasks and data entry
· Looming e-invoicing mandate required the digitization of purchase orders, payment terms and credit notes
RESULTS
· Integrated Laserfiche with SAP ERP to digitize both internal and external invoices and automate invoice processing
· Reduced average cycle time from 72 hours down to 10 minutes
· Improved traceability and compliance, inventory management and sustainability
In 2019, Colombia joined a host of other countries in mandating e-invoicing — an electronic billing approach that requires the digitization of purchase orders, payment terms and credit notes. E-invoicing requirements are becoming more and more common across the globe, with the goal of providing governments a more efficient means of auditing and tax and customs enforcement.
In order to accommodate the coming requirement, the agroindustrial company Monómeros sought a new document management system (DMS) with business process management (BPM) capabilities. “We saw that the versatility and capacity that Laserfiche had as a BPM tool would allow us to keep control of our documents, plus there was traceability that would comply with Colombia’s laws and archival standards,” said Esteban Echeverria, IT superintendent at Monómeros. “Laserfiche is not only a tool that will allow us to keep control of documents, maintain traceability and comply with the rules and archival standards of Colombia, but it also provides a platform that will allow us to automate business processes across the company.”
With Laserfiche process automation and records management, along with an integration between Laserfiche and SAP, Monómeros fulfilled the country’s e-invoicing requirements while also accelerating the accounts payable (AP) process.
Today, the company’s AP cycle has been cut down from an average of 72 hours to just 10 minutes — a 99.77% improvement in efficiency.
The Seeds of Innovation: ERP Integration
Monómeros is a large agroindustrial company with an important role in supplying the necessary fertilizers for some of Colombia’s most important crops, including potato, coffee and palm. With a history dating back to 1967, the company has undergone a number of modernization initiatives for a more efficient, agile enterprise.
Accounts Payable (AP) is one area where the organization has seen tremendous impact. With thousands of invoices needing to be processed per month, manual tasks — such as data entry, inventory management, and data verification — can delay critical operations at any organization, causing missed deadlines and challenges in vendor and customer relations.
At Monómeros, the invoicing process relied on manual tasks and mailing invoices between staff and geographic locations.
“During the COVID-19 pandemic, invoices had to be manually assigned to each analyst and physically sent to them to be managed in our ERP,” said Carlos Daniel Machado, head of accounts payable at Monómeros. “Cycle times from when invoices were received reached up to 72 hours. We needed to optimize the process and reduce cycle time.”
On top of this, the Monómeros team needed to consider the e-invoicing requirements that would become compulsory for businesses in 2020. This perfect storm led them to Laserfiche, which was implemented with support from Colombia-based Laserfiche solution provider Gestech.
“Laserfiche offered a balance between all of our considerations, including cost, functionality, business process management (BPM) capabilities, a good user experience and local support with Gestech,” said Echeverria.
The goal was to digitize and optimize the process to increase efficiency and reduce costs; improve visibility and control; and strengthen business relationships.
To tackle the challenge, the Monómeros and Gestech teams created a Laserfiche workflow designed with four stages and integrations with the company’s SAP ERP software.
1. Invoice acquisition: Once received, invoices are digitized and indexed in Laserfiche. Laserfiche matches the supplier data to the invoice metadata, then routes the invoice to the accounts payable manager.
2. Assignment: Once the AP manager receives the invoices in Laserfiche, they assign them to the appropriate AP analysts.
3. Invoice entry: Analysts receive and review invoices in Laserfiche, which queries invoice tracking numbers that have been entered into SAP.
4. Payment: Payments are carried out in SAP, which queries payment proposal numbers associated with the invoices and relays them to Laserfiche. Payment numbers of paid invoices are also relayed to Laserfiche and recorded in invoice metadata.
The process not only applies to external invoices, but also to internal ones having to do with reimbursing employees.
“In the case of employee reimbursement, they file their request through a Laserfiche form and attach all necessary documents, and that generates a digital filing through Laserfiche in a matter of seconds,” said Machado.
Ripe for Digital Transformation
With this solution, Monómeros has been able to reduce the average cycle time from 72 hours down to 10 minutes. With an average of 1,500 invoices per month, Monómeros has seen a huge impact on overall time and cost savings. As added benefits, Monómeros has improved traceability and compliance, inventory management and sustainability.
“Not only have we been able to improve compliance practices and optimize processes with Laserfiche process automation, but we have also enhanced customer service and their overall experience.”
Carlos Daniel Machado, Head of Accounts Payable, Monómeros
“We are now working on an integration between Laserfiche and our vendor bill reception process. Every business process that needs to be automated or integrated with our content we see as in the scope of Laserfiche’s capabilities. This makes us excited for all of the future possibilities.”
Today, the team estimates that Laserfiche has saved over $150,000 and tens of thousands of hours, while they continue to collect data on efficiency gains in other areas.
“We have increased consistency, efficiency and collaboration by standardizing the main Business Development process across 11 offices,” Bester explained. “The result has been more visible and transparent results on Stonehage Fleming’s expected revenue stream.”
Ultimately, the IT team aligns its work with Laserfiche with Stonehage Fleming’s values, which are focused on excellence, integrity and embracing the behaviors that make families harmonious and successful.
With Laserfiche process automation and records management, along with an integration between Laserfiche and SAP, Monómeros fulfilled the country’s e-invoicing requirements while also accelerating the accounts payable (AP) process.