Process Automation Archives | Page 21 of 27

Standard Bank Group

The South Africa bank’s fleet management division nearly eliminated manual tasks, more efficiently utilizing existing resources and exponentially growing its business.

My name is Justin Thomas. I work for Standard Bank Group it’s bank in Africa. I head up strategic alliances for Standard Bank fleet management as well as product development. Our bank is 150 years old so it’s got legacy platforms, legacy systems, it comes with a history that the journey we went on was essentially to look for systems that could support our growth and being able to support our customers in a manner that they expect.

Essentially what we did with Laserfiche was digitize the start to the end process. So, on receipt of a quotation all the way to sourcing a vehicle, providing a customer a quotation, to then disbursing the vehicle to the client. That entire process was Laserfiche essentially. We made sure that the whole distribution of work became a lot more structured. It was a lot more planned in terms of staff workforce capability and we saw immediate benefit in that particular spec, so we were losing mails and customers were complaining and that was no longer the case. Every mail was captured, every email was tracked, we could determine when it came in and when it was executed which gave us a lot of comfort in terms of the service we are offering to our customer.

Our business is also growing exponentially and one of the factors we’ve always been concerned about is the more we put scale on the more we have to resource accordingly. What the Laserfiche implementation has done is it has given us comfort that we can comfortably put more business on without having to increase resourcing commensurately. We are able to now use our existing resourcing in a much more efficient manner.

The advice I would give to a future Laserfiche users would be to have a purpose in mind in terms of what they want to achieve. Make sure you get the right people involved in your projects get people that that are open to a different approach and let them guide the process.

One of the things we realized is that the closer we could bring the Laserfiche guys to our particular business decision makers, the easier the sell, the easier the value was seen and then make sure that everybody has the vision, where this business is going to or where your business is going to.

I think the journey we are on with Laserfiche is something that is really going to transform our business. It’s one element of what we’re busy with but it’s a big element. We are appreciative of that.

Sky Telecommunications Digitally Manages Employee Files and HR Processes

Serving 25,000 employees across the UK and Ireland, the telecommunications company’s HR department has sped up its processes and easily maintains its employee files.

My name is Nicola Doherty. I am the head of HR Administration at SKY. SKY are a media organization based in the UK and Ireland that provide direct home TV services for our customers. We have in the region of twenty-five thousand employees across the UK and Ireland and over 10 million customers. So, the HR admin function is responsible for, what it says on the tin really, HR administration for all of SKY’s employees.

We were taking back in-house some HR administration work that was previously delivered by a third party. For us to be able to do that. we had to look at, you know, how efficient we are in terms of our resources and our ability to deliver the service. So, it was at that point that we made the decision that we were going to upgrade the Laserfiche product that we had in place to Laserfiche Rio. We had a long-standing relationship with them with Laserfiche and through the conversations that we’d had with our sort-of partners we knew that there was more that we could get to enhance the product and its kind of ticked the boxes off of what we needed at that point in time of what we will need in the future. So, all of our employee files at Sky are held on the Laserfiche Rio product We use it to maintain, update employee files and to apply any rules that we need to arrange deletion for example.

We are a large organization that’s sort of diverse in terms of our structure and so that the Laserfiche product helps us to keep our sales organized. We use it for things like subject access requests that we get from employees. So, the new product has actually helped us with that process as well. For me, from an HR operations perspective, we never stand still so we’re always looking at better ways to do things. Whether that’s through automation or whether it’s just be more efficient at what we do. And, so I think Laserfiche as an organization it fits in with that.

The return that I see that we get from the Laserfiche product, the enhanced product, is that we are able to deliver our processes and quicker than we could before and that’s in relation to things such as subject access requests through new processes such as bar coding and in naming convention of files. There’s less human intervention in our processes so that the HR admin teams are able to file more and do it quickly and which is better than what we could do before.

The advice I would give to future Laserfiche users is and to keep things simple to give yourself enough time and to use the expertise that’s on offer. I think that the place it would end I was as always you know looking towards the future to see what other enhancements there might be further down the road. But we’ve got a really robust product in place now which is great.