Elevate the Customer Service Experience with Automation
Drive efficiency and responsiveness among customer service teams, and save customers’ time with robust process automation tools and a centralized repository.
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Empowering Services with Technology
Discover how one university leveraged process automation to deliver a better experience for students and academic advisors across enrollment, recruitment, advising and student aid.
Serve Customers Better
Increase customer satisfaction with a customer service team that has the right information at the right time. Digital forms save time and increase the accuracy of customer information, while a centralized customer document management repository keeps information secure and accessible.
Improve Follow-Up Times
Close cases faster and more effectively by fostering strong communication with customers and among team members. Utilize automated workflows to route information among team members and to update customers on the status of cases.
Enhance Transparency
Improve trust with customers by enabling them to easily access information relevant to their case. Leverage public portals to give customers the ability to view critical information, and use digital forms to allow them to accurately submit case information.
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Application Processing
Easily process and approve customer applications for available services and programs using digital forms along with automated workflows.
Public Records and Information
Give those your organization serves access to documents relevant to their requests, such as permits, authorizations and verifications.
Customer Service Follow-Up
Use customer service automation to quickly route information between team members as need to ensure quick turnaround on cases.
Support Ticket Submissions
Offer a convenient way to submit case information using custom processes or prebuilt solutions from the Laserfiche Solution Marketplace.
Featured Success Story
Putting Customers First in Claims Processing
Learn how Mitsui Sumitomo Insurance Group Hong Kong achieved digital transformation that increased productivity for its claims team and improved the employee and customer experience.
Featured Resource
The Process Automation Buyer’s Guide
Learn more about the benefits of process automation platforms, and how you can procure the right one for your organization.
Contact Us for Your ECM Needs
Whether you have product questions, support needs, or want to partner with us, we’re here to help you on your digital transformation journey. Fill out the form and a Laserfiche team member will be in touch as soon as possible.